BlueCross is dedicated to meeting our members’ needs while we continue efforts to reach an agreement with Methodist that would restore access to in-network services at Methodist facilities, including Le Bonheur Children’s Hospital. Here are some things to keep in mind:
1 – Our team is standing by to work one on one to get you the care you need.
We want to keep you connected to the care you need. We’re standing by to connect you with in-network care from Memphis-area providers through our partnerships with Baptist Memorial Health Care, St. Francis Hospitals and Regional One Health.
Until an agreement is reached, the best way for us to support your particular situation is for you to call us using the number on the back of your ID card. If you prefer, you can reach us via live chat on our website or our mobile app. You can find answers to frequently asked questions on our site as well.
2 – We’re working to lower your costs.
If you have coverage through your work or through an individual or Marketplace plan, Methodist’s own data shows they charge us more than other insurers. Network changes are not something we take lightly, but we have to do what we can to address skyrocketing health care prices – because they ultimately impact what you pay for care and coverage.
3 – BlueCross has not and will not cancel any procedures that members scheduled.
If you’re notified by Methodist of a canceled procedure or treatment, please contact us immediately so we can help get you the care you need.
4 – Le Bonheur is the most expensive children’s hospital in the state.
BlueCross members would get better pricing at any other pediatric facility in Tennessee.
5 – We offered Methodist a new contract that didn’t cut their BlueCare payments.
We need contract improvements so our members with complex needs can get the best possible support when receiving care from Methodist Le Bonheur facilities. Again, we’re not asking Methodist Le Bonheur to take a rate cut for BlueCare.
6 – We offered a separate contract to keep Le Bonheur in network.
Our offer would have supported access for Memphis members while negotiations continued for the system as a whole – but Methodist rejected this.
7 – We’ve been negotiating with Methodist since August 2022.
We’ll continue our efforts to reach an agreement, and we’ll notify our members and the public of any developments.