If you are currently a Network S member and receiving care from CHI Memorial for a serious condition, you may have the right to continue in-network treatment from their facilities and providers for a limited time. Your care is important to us at BlueCross BlueShield of Tennessee. CHI Memorial went out-of-network for our Network S members on July 1, but we have continuity of care policies in place to help you continue to see your providers.
Eligible conditions include but are not limited to:
- Seeing the provider for a serious or complex condition, including cancer or terminal illness
- Receiving inpatient care that may extend after the provider went out-of-network
- Seeing the provider for pregnancy-related care if you were in your second trimester or later when the provider left our network
If you think you may qualify for continuation of in-network coverage for a limited time, please call us. We are here to make sure you continue to get the care you need. BlueCross will also continue to cover Network S member visits with CHI Memorial providers at our current in-network rates. However, we cannot prevent CHI Memorial from balance billing our Network S members, so we are encouraging them to check with their CHI Memorial providers before receiving care.
We understand the network disruptions can be difficult. Our customer service teams are standing by to support you.